Privacy Policy

 Thank you for choosing Sun Spring Travel Agency L.L.C for your travel arrangements and for using our online services through https://sunspring.ae. We are committed to protecting your privacy and safeguarding the personal information you share with us when booking flights, using our travel services, contacting our support team, or subscribing to our updates.

Your trust is important to us. As an online travel service provider based in Dubai, we understand the importance of keeping your personal and travel-related information secure. This Privacy Policy explains what information we collect, how we collect it, how we use it, and under what circumstances it may be shared.

Types of Information Collected

The information collected and stored by Sun Spring Travel Agency L.L.C depends on how you use our website and services. This may include:

* Full name as shown on your passport or official travel document
* Date of birth, nationality, and passenger details
* Contact information, including phone number and email address
* Passport number, passport expiry date, and other travel document details where required
* Booking details, including flight route, travel dates, number of passengers, ticket information, and service preferences
* Account registration details, if you create a profile on our website
* Payment and billing information related to your booking or service request
* Messages, inquiries, or information submitted through our Contact Us form
* Newsletter subscription details and communication preferences
* Technical information such as device data, browser type, IP address, and website usage information, where applicable

We may also store information related to your interaction with our services, including support requests, booking changes, cancellations, refunds, and other travel-related transactions.

How We Collect Information

Your personal information may be collected in the following ways:

* When you create an account or log in to your profile
* When you search for, reserve, or purchase a flight ticket or travel-related service
* When you submit passenger information for a booking
* When you request support, refunds, booking changes, or other customer service assistance
* When you use online services available on our website
* When you subscribe to our newsletter or promotional updates
* When you send us a message through the Contact Us form
* When a third party, such as a family member, company representative, or travel coordinator, provides your information on your behalf

By submitting information to us, you confirm that the information provided is accurate and that you have the authority to provide it, especially when submitting details for other passengers.

 How We Use Your Information

Sun Spring Travel Agency L.L.C may use your personal information for the following purposes:

* Processing flight bookings and travel-related service requests
* Issuing tickets and sending booking confirmations
* Managing payments, refunds, cancellations, and booking modifications
* Providing customer support and responding to inquiries
* Notifying you about changes to your booking, flight schedule, or service request
* Sending your ticket, travel documents, or booking download links
* Managing your account and improving your user experience
* Sending service updates, promotional offers, travel news, and newsletters, where permitted
* Conducting surveys or requesting feedback about your travel experience
* Improving our website, services, security, and customer support processes
* Preventing fraud, unauthorized transactions, and misuse of our services
* Complying with legal, regulatory, immigration, aviation, security, or law enforcement requirements

 Sharing Your Information

Your personal information may be shared with trusted third parties only when necessary to provide our services or comply with legal obligations. These parties may include:

* Airlines and travel service providers
* Payment processors and financial institutions
* Technology and website service providers
* Customer support and communication service providers
* Airport, immigration, customs, aviation, or security authorities where required
* Government, regulatory, or law enforcement authorities in relevant jurisdictions

We do not sell your personal information to third parties.

 Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications, we may send you updates about flight news, services, offers, and travel-related promotions.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us through the official channels available on our website.

 Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we work to protect your data, no online platform or electronic transmission method can be guaranteed to be completely secure. Users are also responsible for keeping their account login details confidential and avoiding unauthorized access to their accounts.

 Data Retention

We retain personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

When personal information is no longer required, we will take appropriate steps to delete, anonymize, or securely store it in accordance with applicable requirements.

 Editing or Updating Your Information

You may update certain personal information stored in your profile by logging into your account on https://sunspring.ae.

If you need assistance updating, correcting, or reviewing your information, you may contact us through the Contact Us page on our website.

 Legal Disclosure

In certain circumstances, we may be required to disclose your personal information to airlines, airport authorities, immigration departments, security authorities, courts, regulators, or law enforcement agencies in the United Arab Emirates or other relevant jurisdictions.

Such disclosure will only be made when required by applicable law, regulation, legal process, travel requirements, or official authority request.

 Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Sun Spring Travel Agency L.L.C through the official Contact Us page on our website:

https://sunspring.ae/en/contact-us

 Updates to This Privacy Policy

Sun Spring Travel Agency L.L.C may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or business practices.

Any updated version will be published on our website, and the revised policy will apply from the date of publication.

Last updated: 06/27/2026